Complain policy : All claims for damaged/replacement items must be made within 48 hours of receiving. Claims made after this deadline will not be considered. We require buyers to provide an unboxing video as evidence of the error. The video must clearly show the incorrect item and the packaging condition upon receipt

Delivery Responsibility: Once the item is shipped, the responsibility for its safe arrival lies with the shipping company. If the item is damaged or lost during delivery, it is beyond our responsibility